Privacy Policy

SAMS - Architecture Management Software
we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software and services. Please read this privacy policy carefully to understand our practices regarding your personal data.

Brief on User Data Collection and Usage

We may collect personal identification information from Users in various ways, including but not limited to, when Users visit our site, register on the site, fill out a form, and in connection with other activities, services, features, or resources we make available on our software. Users may be asked for, as appropriate, name, email address, phone number, and other relevant details.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our software. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our software, such as the operating system and the Internet service providers utilized.

How We Use Collected Information

SAMS may collect and use Users' personal information for the following purposes:

To improve customer service: Information provided helps us respond to customer service requests and support needs more efficiently.
To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our software.
To improve our software: We may use feedback provided to enhance our products and services.
To send periodic emails: We may use the email address to respond to inquiries, questions, and/or other requests.

Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of Users' personal information and data stored on our software. We protect your information using industry-standard security measures including encryption where all data is encrypted in transit and at rest, access controls with limited access based on job requirements, regular backups with daily automated backups of all data, security monitoring with 24/7 system monitoring and threat detection, and regular updates with continuous security patches and improvements.

Information Sharing

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers. We do not sell your personal information. We may share information only in these cases where project data is shared with authorized team members, with trusted partners who help operate our platform, when required by law or court order, in case of merger, acquisition, or sale, and when you give explicit permission.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Our data retention practices include data being retained while account is active for active accounts, data deleted within 90 days of account closure for closed accounts, some data kept longer for compliance up to 7 years for legal requirements, and data removed from backups within 6 months for backup systems.